Unconditional Return

30-Day Unconditional Returns

Not completely satisfied? Return any item within 30 days — no questions asked. We’ll

refund your purchase or exchange it for something you love.

Request Return

Log into your account or contact support to initiate a return.

Print Label

We provide a prepaid return shipping label – free for US orders.

Ship Back

Drop off the package at any USPS/UPS/FedEx location.

Refund / Exchange

Refund issued within 5

business days after inspection.

Return Conditions

Exceptions & Notes

Items must be unused & in original packaging

Free return shipping only for defective/wrong items

Final sale items marked cannot be returned

Refunds processed to original payment method

Unconditional returns: customer pays return shipping (except defects)

Original tags attached (if applicable)

Proof of purchase required

No restocking fee for JW products

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Common Return Questions

How long do I have?

30 days from delivery date.

Can I exchange?

Absolutely – free exchange

shipping.

When will I get my refund?

Within 5-7 business days

after return received.

Do I need an RMA number?

Yes, please request online first.

© 2025 J&W International Trade LLC — Unconditional Return Promise.